Prescription Refills

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How do I request a prescription refill?
Download "Prescription refill request form
What if it is over 1 year since my prescription has been refilled?

How do I request a prescription refill?

Please note: Requests for prescription refills cannot be filled after hours or on weekends, as we do not have access to your pet's medical record after hours.  

Please allow at least 2 business days to process your request. 

You can request a refill for your pet's medications by calling us, or by submitting the form below.  All prescription refills must be approved by our doctor first.  Please allow at least 2 business days to refill prescriptions.  

If you are requesting that we call your prescription refill request into a pharmacy, please have the name of your pharmacy, their telephone number, and your prescription number available before you call us.  

If you request that your pet's medications be mailed to you, we will request a credit card number for payment.  For all medications, there is a minimum $5.00 mailing charge.   Please allow at least 5 business days to refill prescription requests by mail.

By law, if it has been longer than one year since we have examined your pet,  we will be unable to refill your prescription refill request (click here for more information).
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Prescription refill request form

First and Last name ______________________________
Your pet's name:
    Dog     cat   other
Home street address: ______________________________
City:  ______________________________
State: ______________________________
Zip code: ______________________________
Home phone number: 
Daytime phone number:
Medication #1 (name and quantity) ______________________________
Medication #2 (name and quantity) ______________________________
Medication #3 (name and quantity) ______________________________
Pick up medication in 
    Woodland Hills (Thursdays only)
Mail medications to home address:  
Call into pharmacy:
    Name and phone # of pharmacy
    Pharmacy prescription number (if refilling medication)

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What if it has been over a year since my prescription was refilled? 

By law, your pet must be examined on a periodic basis to determine your pet's continued need for the prescribed drug(s).  Usually, this means that your pet must be examined a minimum of once per year.  However, for some medications (such as topical steroids, dry eye medications, or antibiotics), your pet may need to be reexamined more frequently than every 12 months, based on the doctor's recommendation.   As defined by Section 2033 of Title 16 of the California Code of Regulations, and effective February 3, 1996:

"Prescribing, dispensing, or furnishing a drug without establishing a valid veterinarian-client-patient relationship with the patient and its owner, constitutes unprofessional conduct.  A drug shall not be prescribed for a duration which is inconsistent with the animal's medical condition or type of drug prescribed.    In no event shall the duration exceed more that one year from the date that the veterinarian has examined the animal and prescribed such drug, unless the veterinarian has conducted a subsequent examination of the patient to determine the patient's need for the prescribed drug".

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Last modified: Friday, February 8, 2013.